Right of withdrawal
8. Right of withdrawal / return / exchange
8.1 Prior to the transfer of your order to the courier, you have the right to withdraw from this contract at any time, without motive. You must send your declaration of withdrawal in writing using our returns form provided with your order.
8.2 After your timepiece has been passed to the courier, you have the right to withdraw from this contract without motive within 30 days of receipt. The right of withdrawal / return expires 30 days after the day that you yourself, or a third party other than the courier and appointed by you, take physical possession of the order.
8.3 You must send your return request in writing through our contact form found on the “contact” page of shop.catorex.swiss.
8.4 Returns must be sent using the return label provided by CATOREX. Packages returned directly to our offices will not be processed, and will be returned to the sender.
8.5 timepieces must be returned in original and perfect condition with all protective packaging and labels attached, as well as the safety notices and stickers attached to them, and will be subject to quality control and operational testing. You must take care with the timepiece when you inspect it. In the event of wear and tear in the timepiece, compensation will only be required if the damage has been caused by use exceeding what is necessary to establish the quality, characteristics and functionality of the timepiece. In order to establish the quality, characteristics and functionality of the timepiece, the Customer must only handle and inspect it in the manner they would be allowed to in a store.
8.6 Failure to return the original CATOREX box or special packaging in good condition will give CATOREX the right to retain the corresponding value from the reimbursed amount.
8.7 All returns or exchanges will be subjected by CATOREX to rigorous Quality Control (QC) in order to ensure that the returned timepiece is in keeping with the requirements for return. If the inspected timepiece does not meet Quality Control standards, CATOREX may also require the Customer to pay for the damages.
8.8 The Customer will be responsible for any loss of value sustained by the timepiece as a result of any handling of the timepiece contrary to civil law principles, such as good faith and unjust enrichment. As a result, if the timepiece is damaged or destroyed, CATOREX will deduct the cost of reconditioning or replacement from the amount reimbursed.
8.9 If the returned timepiece passes Quality Control, CATOREX will proceed with the reimbursement or exchange as applicable.
8.10 Any timepieces returned must be accompanied by the full order information (sales invoice and customs invoice where necessary) in order to facilitate their processing and identification. Unidentified returns will be returned to the sender.
8.11 The order will be refunded by the same payment method used to place the order on shop.catorex.swiss. If this is no longer valid or for any other reason beyond the control of CATOREX (loss, stopped check, change of banking establishment, etc.), CATOREX will contact you to find an appropriate solution.